SWAP Protect - Easy and Fast Issue Resolution for Your Parcels

If you've received an email regarding SWAP Protect, you're likely wondering how it works and how to make use of it in the event your parcel is lost, stolen, or damaged in transit. Here’s a helpful FAQ to guide you through the process.

1. What is SWAP Protect?

SWAP Protect is a service designed to provide an easy and fast resolution for any parcels that are lost, stolen, or damaged during transit. If your package encounters an issue, SWAP Protect ensures that you receive a new item immediately, at no additional cost, upon approval of your claim.

2. How do I file a claim with SWAP Protect?

To log a claim for a lost, stolen, or damaged package, simply click here to initiate the process. It's quick and straightforward.

3. What are the deadlines for filing a claim?

For packages marked as "Delivered": Claims must be filed after 3 days and before 30 days from the date the package was marked "delivered."
For packages presumed lost (where the status is not "delivered"): Claims must be filed after 5 days and within 30 days from the last checkpoint.
All claims must be filed within 30 days from the original order date.

4. How does SWAP Protect help the environment?

When you purchase package protection at checkout, your order will be 100% carbon neutral. SWAP Protect purchases carbon credits through their partner Tree Nation, which helps fund reforestation projects in areas such as Madagascar, Kenya, and Tanzania.

5. What happens after I file a claim?

Once your claim is approved, new items will be shipped immediately at no extra cost to you. SWAP Protect ensures fast and efficient resolution to minimize any inconvenience.

6. Where can I learn more about SWAP Protect?

For more detailed information about the SWAP Protect service, including the environmental impact and how it works, you can visit the SWAP Protect Official Site.