Welcome to the Voited customer service contact form where we strive to ensure you have a great experience. Our support team is available from Monday to Friday, 9 am to 5 pm, and we will do our best to respond to your request within one business day.

Back to website ➾

VOITED UK

Welcome to the Voited Help Center! Here you will find helpful resources and answers to frequently asked questions about our products and services. Our goal is to provide you with the support you need to have the best possible experience with Voited.

Voited Help Center

I ordered the wrong product. Can I change my order?

How can I cancel my order?

I haven’t received an order confirmation email. What should I do?

Why doesn’t my discount code work?

Where can I fill in my discount code?

Can I use multiple discount/promo codes on one order?

I forgot to enter the discount code, can you do that for me?

Which payment methods do you accept?

What is your warranty policy?

Orders

How can I track my order?

How long will it take for my order to arrive?

I haven’t received a shipping confirmation email. What should I do?

Do you ship internationally?

How long will it take to process my order?

What happens to my package if I’m not at home when it is delivered?

How do I change my shipping / billing information on my recently placed order?

How to deal with damaged shipments?

Shipping

VOITED Guarantee

I would like to exchange for a different colour or size.

I would like to exchange for a different item.

I would like to return an item and get a refund.

Bundle Purchases

Purchases with a free gift

SWAP Protect - Easy and Fast Issue Resolution for Your Parcels

Exchanges & Return

How do I know which size I am in VOITED Slippers ?

Are your blankets different sizes?

How do I care for my item?

How do I take care of my slippers?

Quick Tips Series - How to fold your PillowBlanket™️ back into the pillow?

Quick Tips Series - How to fold your PillowBlanket™️ back into the sack?

Product Quality Guarantee

What is the difference between CloudTouch , Polar Fleece and Ripstop Blankets?

Product

I’m a photographer, can we work together?

I’d like to become an ambassador. What should I do?

Shipping Policy UK

VOITED subscribers in the UK get free standard delivery on all orders - just sign in or sign up before you place your order. Standard. shipping via Royal Mail. Standard. shipping via Royal Mail. Next day delivery via Royal Mail. (not guaranteed). Nex

<p id="isPasted">VOITED subscribers in the UK get free standard delivery on all orders -&#xA0;<a title="Sign in" href="https://account.voited.co.uk/authentication/login?client_id=e616f60d-9646-4fbc-9f73-c1288ab9db52&amp;locale=en-GB&amp;redirect_uri=%2Fauthentication%2Foauth%2Fauthorize%3F_cs%3D3.AMPS_FRNAQ___AzpKzzlWQkOvVGtTzLp7Dw%26client_id%3De616f60d-9646-4fbc-9f73-c1288ab9db52%26locale%3Den-GB%26nonce%3Daea0411a-9af0-4fe6-a8bd-4845787071b2%26redirect_uri%3Dhttps%253A%252F%252Faccount.voited.co.uk%252Fcallback%26region_country%3DGB%26response_type%3Dcode%26scope%3Dopenid%2Bemail%2Bcustomer-account-api%253Afull%26state%3DhWNB7GIzxiM8q4J1VwtBauYr&amp;region_country=GB&amp;consent_id=0925f8e2-ff69-4242-b8ad-6aabde743a94&amp;consent=a1m1p1">just sign in or sign up</a> before you place your order.</p><h4 id="the-following-shipping-charges-apply">The following Shipping Charges apply:</h4><table><thead><tr><th>ORDER VALUE</th><th>DELIVERY SERVICE</th><th>PRICE</th><th>SHIPPING TIME</th></tr></thead><tbody><tr><td>Under &#xA3;89</td><td><p>Standard</p><p>shipping via Royal Mail</p></td><td>&#xA3;5.90</td><td>2-5 Working Days</td></tr><tr><td>Over &#xA3;89</td><td><p>Standard</p><p>shipping via Royal Mail</p></td><td>FREE*</td><td>2-5 Working Days</td></tr><tr><td>Under &#xA3;89</td><td><p>Next day&#xA0;delivery via Royal Mail</p><p>(not guaranteed)</p></td><td>&#xA3;7.90</td><td>1-2 Working Days</td></tr><tr><td>Over &#xA3;89</td><td><p>Next&#xA0;day delivery via Royal Mail</p><p>(not guaranteed)</p></td><td>&#xA3;6.90</td><td>1-2 Working Days</td></tr><tr><td>Over &#xA3;139</td><td><p>APC&#xA0;Next Business Day (orders placed on a working day before 11am, guaranteed next working day delivery by 4pm)</p></td><td>&#xA3;10.90</td><td>1-2 Working Days</td></tr></tbody></table><p>*The minimum order value for free shipping applies to physical products only.&#xA0;<strong>The value of gift cards is not counted toward free shipping.</strong></p><p>We ship as fast as we can. Orders placed before 11am on working days are usually dispatched the same day, though some may ship the next working day.<br>Standard delivery takes 2&#x2013;3 working days after dispatch. Therefore please allow up to 5 working days delivery with standard shipping. All our orders are shipped with Royal Mail or APC, so your gear is in good hands. We cannot ship to PO boxes.</p>

All articles

Categories

Orders

Shipping

Exchanges & Return

Product

Other Questions

Articles

Shipping Policy UK