Cover more adventures. VOITED designs eco-conscious outdoor gear — blankets, changewear, apparel, footwear and accessories — built to be lightweight, durable and packable, so you can spend less time fussing with kit and more time outdoors. VOITED was

<h1 id="isPasted">About VOITED</h1>Cover more adventures.VOITED designs eco-conscious outdoor gear &#x2014; blankets, changewear, apparel, footwear and accessories &#x2014; built to be lightweight, durable and packable, so you can spend less time fussing with kit and more time outdoors. <hr><h2 id="who-is-behind-voited">Who is behind VOITED?</h2>VOITED was founded by Frank Voit.&#xA0;What began with a single idea &#x2014; a blanket that could do more than one job &#x2014; has grown into a full range of versatile outdoor gear.&#xA0; <hr><h2 id="what-does-voited-stand-for">What does VOITED stand for?</h2>Three things guide everything we make:<ul><li style="font-size: 16px;">Comfort &amp; functionality &#x2014; every product and detail solves a real need for people who love the outdoors.</li><li style="font-size: 16px;">Versatility &#x2014; gear designed to do more with less, like our original 4-in-1 PillowBlanket&#x2122; that works as a pillow, cape, sleeping bag and double sleeping bag.</li><li style="font-size: 16px;">Sustainability &#x2014; recycled materials, responsible production, and a tree planted with every order.</li></ul>The full picture of our materials and impact lives in Materials &amp; Care and Sustainability &amp; Impact. <hr><h2 id="do-you-work-with-artists-and-brands">Do you work with artists and brands?</h2>Yes. The VOITED Artist Studio brings independent artists&apos; work to our gear, and we partner with like-minded brands through our Brand Collaborations. Both bring limited pieces you won&apos;t find in the core range. <hr><h2 id="where-can-i-buy-voited-in-person">Where can I buy VOITED in person?</h2>Use our <a href="https://voited.eu/pages/store-locator">Store Locator</a> to find a stockist near you. <hr><h2 id="where-can-i-read-more">Where can I read more?</h2>Our blog is the place for stories, guides and adventures from the VOITED community.

About VOITED

However we can help — we're here for it. Behind every VOITED order is a real team who cares about getting it right. Whether something's gone sideways or you just want to ask before you buy, please don't hesitate — we're always happy to hear from you,

However we can help &#x2014; we&apos;re here for it.Behind every VOITED order is a real team who cares about getting it right.&#xA0;Whether something&apos;s gone sideways or you just want to ask before you buy, please don&apos;t hesitate &#x2014; we&apos;re always happy to hear from you, and there&apos;s a way to get an answer at any hour. <hr><h2 id="how-do-i-get-in-touch">How do I get in touch?</h2>The fastest way to get an answer is our AI chat, right here on the site.&#xA0;Ask it anything &#x2014; orders, products, sizing, care, sustainability &#x2014; and it&apos;ll give you an answer straight away, based on everything it knows about VOITED. If your question needs a little more, our team is always here to take it from there.Prefer a person from the start? Email us any time at customercare@voited.com.Our inbox is always open! <hr><h2 id="when-will-i-hear-back">When will I hear back?</h2>Our AI chat answers instantly, any time of day or night.For anything that needs a human touch, our team is here 9am&#x2013;5pm, seven days a week &#x2014; we aim to reply the same day, though messages sent over the weekend may take a little longer.&#xA0;Either way, you&apos;ll always hear back from us.To help us sort things in one go, add your order number and a little detail into your message &#x2014; that way we can go straight to helping! <hr><h2 id="have-a-question-about-your-order-delivery-or-a-return">Have a question about your order, delivery or a return?</h2>Our AI chat can answer most of these in seconds &#x2014; and we&apos;ve written step-by-step guides for them too:<ul><li style="font-size: 16px;">Where&apos;s my order? / delivery questions &#x2014; see Shipping, Delivery &amp; Customs</li><li style="font-size: 16px;">Returns, exchanges &amp; refunds &#x2014; see Returns, Exchanges &amp; Refunds</li><li style="font-size: 16px;">Changed your mind, or need to cancel? &#x2014; see Cancel your contract</li></ul>Still need a hand? That&apos;s exactly what we&apos;re here for &#x2014; just email customercare@voited.com with your order number and we&apos;ll take care of it. <hr><h2 data-sourcepos="37:1-37:34;1956-1989" id="what-are-my-withdrawal-rightsl">What are my withdrawal rights?l</h2>If you&apos;re shopping from the EU, you have 14 days from the day your order arrives to cancel it &#x2014; no reason needed.Here&apos;s all it takes:<ol data-sourcepos="43:1-45:131;2239-2666"><li data-sourcepos="43:1-43:255;2239-2493" style="font-size: 16px;">Let us know first &#x2014; the quickest way is our <a href="https://voited.eu/pages/cancel-your-contract">Cancel your contract</a> page, or a quick email to <a href="mailto:customercare@voited.com">customercare@voited.com</a>,&#xA0;including a written confirmation.</li><li data-sourcepos="44:1-44:42;2494-2535" style="font-size: 16px;">Send the item back within 14 days.</li><li data-sourcepos="45:1-45:131;2536-2666" style="font-size: 16px;">We&apos;ll refund you &#x2014; including standard delivery &#x2014; within 14 days of it reaching us, or once you&apos;ve shown us it&apos;s on its way.</li></ol>What can I send back?Feel free to open your order and try it on to check the fit and feel, just as you would in a shop. To get your full refund, send items back unused and in their original condition, with tags and packaging where possible. The main exception is personalised or custom-made items &#x2014; like custom and corporate orders &#x2014; which can&apos;t be returned once they&apos;ve been made for you.For the full condition details, the cancellation form, and who covers return postage, see Returns, Exchanges &amp; Refunds and our <a href="https://voited.eu/pages/cancel-your-contract">Cancel your contract</a> page. <hr><h2 id="press--media">Press &amp; media</h2>For press, media or interview requests, head to our <a href="https://voited.eu/pages/press-contact">Press Contact</a> page. <hr><h2 id="custom-corporate--bulk-orders">Custom, corporate &amp; bulk orders</h2>Planning branded gear, a custom run or a larger order?&#xA0;We&apos;d love to help &#x2014; see <a href="https://voited.eu/pages/corporate-orders">Custom &amp; Corporate Orders</a>. <hr><h2 id="come-say-hi-on-social">Come say hi on social</h2>Follow us on <a href="https://www.instagram.com/voited">Instagram</a> and <a href="https://www.facebook.com/voited">Facebook</a> for new arrivals, stories from the wild and a little everyday adventure inspiration &#x2014; our DMs are open, too.

Contact & Customer Support

Welcome to the Voited customer service contact form where we strive to ensure you have a great experience. Our support team is available from Monday to Friday, 9 am to 5 pm, and we will do our best to respond to your request within one business day.

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About VOITED

Contact & Customer Support