Contact & Customer SupportUpdated 5 days ago
However we can help — we're here for it.
Behind every VOITED order is a real team who cares about getting it right.
Whether something's gone sideways or you just want to ask before you buy, please don't hesitate — we're always happy to hear from you, and there's a way to get an answer at any hour.
How do I get in touch?
The fastest way to get an answer is our AI chat, right here on the site.
Ask it anything — orders, products, sizing, care, sustainability — and it'll give you an answer straight away, based on everything it knows about VOITED. If your question needs a little more, our team is always here to take it from there.
Prefer a person from the start? Email us any time at [email protected].
Our inbox is always open!
When will I hear back?
Our AI chat answers instantly, any time of day or night.
For anything that needs a human touch, our team is here 9am–5pm, seven days a week — we aim to reply the same day, though messages sent over the weekend may take a little longer.
Either way, you'll always hear back from us.
To help us sort things in one go, add your order number and a little detail into your message — that way we can go straight to helping!
Have a question about your order, delivery or a return?
Our AI chat can answer most of these in seconds — and we've written step-by-step guides for them too:
- Where's my order? / delivery questions — see Shipping, Delivery & Customs
- Returns, exchanges & refunds — see Returns, Exchanges & Refunds
- Changed your mind, or need to cancel? — see Cancel your contract
Still need a hand? That's exactly what we're here for — just email [email protected] with your order number and we'll take care of it.
What are my withdrawal rights?l
If you're shopping from the EU, you have 14 days from the day your order arrives to cancel it — no reason needed.
Here's all it takes:
- Let us know first — the quickest way is our Cancel your contract page, or a quick email to [email protected], including a written confirmation.
- Send the item back within 14 days.
- We'll refund you — including standard delivery — within 14 days of it reaching us, or once you've shown us it's on its way.
What can I send back?
Feel free to open your order and try it on to check the fit and feel, just as you would in a shop. To get your full refund, send items back unused and in their original condition, with tags and packaging where possible. The main exception is personalised or custom-made items — like custom and corporate orders — which can't be returned once they've been made for you.
For the full condition details, the cancellation form, and who covers return postage, see Returns, Exchanges & Refunds and our Cancel your contract page.
Press & media
For press, media or interview requests, head to our Press Contact page.
Custom, corporate & bulk orders
Planning branded gear, a custom run or a larger order?
We'd love to help — see Custom & Corporate Orders.
Come say hi on social
Follow us on Instagram and Facebook for new arrivals, stories from the wild and a little everyday adventure inspiration — our DMs are open, too.