Placing, changing and tracking your order. Everything about getting an order placed and following it on its way — whether you're ordering on:. For costs and delivery times, see Shipping, delivery & customs; for sending something back, see Returns, ex

Placing, changing and tracking your orderEverything about getting an order placed and following it on its way &#x2014; whether you&apos;re ordering on:<ul><li><a href="https://voited.eu/">voited.eu&#xA0;</a>(EU)&#xA0;</li><li><a href="https://voited.de/">voited.de&#xA0;</a>(DE)</li><li><a href="https://voited.fr/">voited.fr</a> (FR)</li><li><a href="https://voited.co.uk/">voited.co.uk&#xA0;</a>(UK).&#xA0;</li></ul>For costs and delivery times, see Shipping, delivery &amp; customs; for sending something back, see Returns, exchanges &amp; refunds. <hr><h2 id="how-do-i-place-change-or-cancel-an-order">How do I place, change or cancel an order?</h2>Placing an order is simple:&#xA0;Add your items to the cart and check out. Signing in or creating a VOITED account makes checkout faster &#x2014; and EU subscribers get free standard delivery (see Shipping, delivery &amp; customs).Need to change or cancel?&#xA0;We dispatch quickly &#x2014; within 1&#x2013;2 working days in the UK, and within two working days (often the same day) in the EU &#x2014; so contact us at customercare@voited.com as soon as possible and we&apos;ll do our best to catch it before it ships.&#xA0;EU customers also have a one-month right of withdrawal, which you can start with the &quot;withdraw from contract&quot; button at the end of the page.UK customers can return within 30 days (see Returns, exchanges &amp; refunds).*EU: Refers to the countries that are members of the European Union at the time of publication. <hr><h2 id="i-didnt-get-a-confirmation--what-now">I didn&apos;t get a confirmation &#x2014; what now?</h2>You should receive an order confirmation by email straight after ordering. If it hasn&apos;t arrived, check your spam or junk folder first, as it sometimes lands there.&#xA0;Still nothing? Your email address may have been mistyped at checkout &#x2014; email us at customercare@voited.com and we&apos;ll confirm your order and resend it. <hr><h2 id="how-do-i-track-my-order">How do I track my order?</h2>As soon as your parcel leaves our warehouse, we&apos;ll send a dispatch confirmation with tracking, so you can follow it all the way to your door:EU orders ship with DHL, and UK orders with Royal Mail or DPD.&#xA0;If you have a VOITED account, you can also check your order status any time you log in. For how long delivery itself takes, see Shipping, delivery &amp; customs. <hr><h2 id="how-quickly-are-orders-dispatched">How quickly are orders dispatched?</h2>We ship as fast as we can:<ul><li>EU (voited.eu): orders are processed within 1&#x2013;2 days, often the same day; we aim to dispatch every order within two working days.</li><li>UK (voited.co.uk): orders are shipped from our UK warehouse within 1&#x2013;2 working days.</li></ul>Orders placed over a weekend or public holiday are sent on the next working days. Transit time after dispatch depends on your destination &#x2014; see Shipping, delivery &amp; customs for the estimates. <blockquote>Good to know: We dispatch quickly, so if you spot a mistake in your order, contact us at customercare@voited.com as soon as you can &#x2014; the sooner you reach us, the better the chance we can fix it before it ships.</blockquote> <hr>Still have a question about your order? Reach out to our team at customercare@voited.com &#x2014; we&apos;re happy to help.

Orders & Tracking

Where we ship, what it costs and how long it takes. Everything about getting your order to you, across:. For placing or tracking an order, see Orders & tracking. We ship worldwide, through regional stores so you get local delivery and pricing:. Pleas

Where we ship, what it costs and how long it takesEverything about getting your order to you, across:<ul><li style="font-size: 16px;"><a href="https://voited.eu/">voited.eu&#xA0;</a>(EU)&#xA0;</li><li style="font-size: 16px;"><a href="https://voited.de/">voited.de&#xA0;</a>(DE)</li><li style="font-size: 16px;"><a href="https://voited.fr/">voited.fr</a> (FR)</li><li style="font-size: 16px;"><a href="https://voited.co.uk/">voited.co.uk&#xA0;</a>(UK).</li></ul>For placing or tracking an order, see Orders &amp; tracking. <hr><h2 id="which-countries-do-you-ship-to">Which countries do you ship to?</h2>We ship worldwide, through regional stores so you get local delivery and pricing:<ul data-sourcepos="13:1-18:83;370-851"><li data-sourcepos="13:1-15:134;370-618">voited.eu / voited.de / voited.fr<ul data-sourcepos="14:3-15:134;412-618"><li data-sourcepos="14:3-14:75;412-484">Across the EU (in euros) &#x2014; shipped from our German warehouse, via DHL.</li><li data-sourcepos="15:3-15:134;487-618">To Switzerland (in Swiss francs) &#x2014; shipped DDP (Delivered Duty Paid) via Swiss Post, so there&apos;s nothing extra to pay on delivery.</li></ul></li><li data-sourcepos="16:1-16:100;619-718">voited.co.uk (in pounds) &#x2014; serves the UK, shipped from our local UK warehouse via Royal Mail.</li><li data-sourcepos="17:1-17:50;719-768">voited.com (in US dollars) &#x2014; serves the US.</li><li data-sourcepos="18:1-18:83;769-851">Worldwide &#x2014; order on voited.eu, with any duties and taxes due on collection.</li></ul>Please order from the store for your region.&#xA0;We are unable to ship orders to PO Box addresses from any of our stores.*EU: Refers to the countries that are members of the European Union at the time of publication. <hr><h2 id="how-much-is-shipping-and-is-there-free-shipping">How much is shipping, and is there free shipping?</h2>EU (voited.eu):<table style="margin-right: calc(7%); width: 93%;"><thead><tr><th style="text-align: center;">Destination</th><th style="text-align: center;">Under threshold</th><th style="text-align: center;">Free shipping</th></tr></thead><tbody><tr><td style="text-align: center;">EU</td><td style="text-align: center;">&#x20AC;8.90</td><td style="text-align: center;">over &#x20AC;89</td></tr><tr><td style="text-align: center;">Switzerland</td><td style="text-align: center;">CHF 10.90</td><td style="text-align: center;">over CHF 99</td></tr><tr><td style="text-align: center;">Other international</td><td style="text-align: center;">&#x20AC;69</td><td style="text-align: center;">&#x2014;</td></tr></tbody></table>*EU: Refers to the countries that are members of the European Union at the time of publication.<ul><li data-sourcepos="34:1-34:280;1176-1455">VOITED Members in the EU get free standard delivery on every order &#x2014; just sign in or sign up before you check out.</li><li data-sourcepos="34:1-34:280;1176-1455">Switzerland ships DDP, so the checkout price is the total.</li><li data-sourcepos="34:1-34:280;1176-1455">Free shipping applies to physical products only, gift card value doesn&apos;t count toward the threshold.&#xA0;</li></ul>UK (voited.co.uk): shipping is calculated at checkout. All prices include tax. <hr><h2 id="how-long-will-delivery-take">How long will delivery take?</h2>Most orders are dispatched within 1&#x2013;3 days (1&#x2013;2 days in the UK), often the same day. Once shipped, estimated delivery times are:<div data-sourcepos="44:1-50:62;1704-2003"><table style="margin-right: calc(4%); width: 96%;"><thead><tr><th scope="col">Destination</th><th scope="col">Estimated delivery time</th></tr></thead><tbody><tr><td>UK</td><td style="text-align: center;">around 4 working days</td></tr><tr><td>Germany</td><td style="text-align: center;">2&#x2013;5 working days (allow up to 8)</td></tr><tr><td>Rest of the EU</td><td style="text-align: center;">3&#x2013;10 working days (allow up to 14)</td></tr><tr><td>Switzerland</td><td style="text-align: center;">3&#x2013;10 working days</td></tr><tr><td>International</td><td style="text-align: center;">2&#x2013;3 weeks (longer if held in customs) </td></tr></tbody></table></div> We don&apos;t deliver on Sundays or public holidays. If an EU order has several items with different availability, we send them together, timed to the item with the longest delivery. <hr><h2 id="will-i-pay-customs-or-import-duties">Will I pay customs or import duties?</h2><ul><li>UK orders (voited.co.uk): delivered within the UK, with nothing extra to pay.</li><li>EU orders within the EU, and deliveries to Switzerland (shipped DDP): the price you pay at checkout is everything, with nothing extra on delivery.</li><li>Other international destinations: customs duties and taxes are paid by you when you collect the parcel; these aren&apos;t included in the shipping rate, so it&apos;s worth checking with your local customs office for an estimate before you order.</li></ul> <hr><h2 id="my-parcel-is-delayed-or-lost--what-now">My parcel is delayed or lost &#x2014; what now?</h2>First, check the tracking link in your dispatch email for the latest status &#x2014; most &quot;missing&quot; parcels are simply in transit or waiting at a local pickup point (EU parcels travel with DHL; UK parcels with Royal Mail or DPD).&#xA0;If it looks genuinely delayed, stuck or lost, email customercare@voited.com with your order number and we&apos;ll chase it up.&#xA0;If your parcel arrives visibly damaged on the outside, please take a photo before you open it and send it to us. (If the product inside is faulty or incorrect, see Returns, exchanges &amp; refunds.) <blockquote>Good to know: Always order from the store for your region &#x2014; voited.eu, voited.co.uk or voited.com &#x2014; for the right delivery options and local pricing.</blockquote> <hr>Still have a shipping question? Reach out to our team at customercare@voited.com &#x2014; we&apos;re happy to help.

Shipping, Delivery & Customs

Changed your mind, or something's not quite right? Here's how returns, refunds and our product guarantee work across our:. You can return your order for a refund within one month of receiving it — this is your statutory right of withdrawal, counted f

Changed your mind, or something&apos;s not quite right? Here&apos;s how returns, refunds and our product guarantee work across our:<ul><li style="font-size: 16px;"><a href="https://voited.eu/">voited.eu&#xA0;</a>(EU)&#xA0;</li><li style="font-size: 16px;"><a href="https://voited.de/">voited.de&#xA0;</a>(DE)</li><li style="font-size: 16px;"><a href="https://voited.fr/">voited.fr</a> (FR)</li><li style="font-size: 16px;"><a href="https://voited.co.uk/">voited.co.uk&#xA0;</a>(UK)&#xA0;</li></ul> <hr><h2 id="how-long-do-i-have-to-return-something">How long do I have to return something?</h2>You can return your order for a refund within one month of receiving it &#x2014; this is your statutory right of withdrawal, counted from the day you receive your order, or the last item if it arrives in separate parcels. This is the same across every VOITED store (voited.eu, voited.de, voited.fr and voited.co.uk). <hr><h2 id="what-condition-does-it-need-to-be-in">What condition does it need to be in?</h2>To receive a full refund, please return items:<ul><li style="font-size: 16px;">new, unused and in perfect condition</li><li style="font-size: 16px;">with all protective materials in place and VOITED tags still attached</li><li style="font-size: 16px;">complete, including any accessories and the stuff sack (where applicable)</li></ul>Some things can&apos;t be returned at all: custom or personalised products, and hygiene-sealed items once the seal has been opened. <hr><h2 id="can-i-return-sale-or-outlet-items">Can I return sale or Outlet items?</h2>Yes &#x2014; sale and Outlet items follow exactly the same returns policy and window as full-price items, in both the EU and UK stores. <hr><h2 id="how-do-i-start-a-return">How do I start a return?</h2>It depends where you ordered:<ul><li style="font-size: 16px;">EU orders (voited.eu / voited.de / voited.fr): complete a Return Form (with your order number and reason for return) and post it to VOITED, Schleifweg 3, 74257 Untereisesheim, Germany. Send it within 14 days of telling us you&apos;re returning; once it arrives and is checked, we&apos;ll email to confirm your refund.</li><li style="font-size: 16px;">UK orders (voited.co.uk): returns are free via Royal Mail &#x2014; create your prepaid label using the returns link on voited.co.uk (you&apos;ll need your order number and email), then drop the parcel at a Post Office.</li><li style="font-size: 16px;">Switzerland: email <a href="mailto:customercare@voited.com">customercare@voited.com</a> first for instructions and costs &#x2014; returns can&apos;t be accepted without prior approval.</li><li style="font-size: 16px;">Outside the EU and UK: we&apos;re unable to process returns; if your item is defective or incorrect, please contact <a href="mailto:customercare@voited.com">customercare@voited.com</a>.</li></ul>Exchanges:&#xA0;we don&apos;t offer exchanges &#x2014; simply return the unwanted item for a refund and place a new order (on voited.eu, voited.de, voited.fr or voited.co.uk). <hr><h2 id="who-pays-return-shipping">Who pays return shipping?</h2><ul><li style="font-size: 16px;">UK (voited.co.uk): returns are free via Royal Mail.</li><li style="font-size: 16px;">EU (voited.eu / voited.de / voited.fr): you pay the cost of sending a change-of-mind return back to us. Separately, if you cancel an entire order under your right of withdrawal, we refund what you originally paid for delivery (excluding any upgrade to a faster service).</li></ul>If your item is faulty, damaged or wrong, VOITED covers the return shipping &#x2014; see below. <hr><h2 id="when-will-i-get-my-refund">When will I get my refund?</h2>Once your return arrives and is checked, we&apos;ll email you and process your refund to your original payment method (card, PayPal, Apple Pay, or gift card), usually within 5&#x2013;7 business days. How soon it appears after that depends on your bank. <hr><h2 id="my-item-arrived-faulty-or-damaged--what-now">My item arrived faulty or damaged &#x2014; what now?</h2>This is handled differently from a simple return.Every VOITED product &#x2014; from blankets to footwear and apparel &#x2014; comes with a two-year guarantee against defects in materials and workmanship, in line with your statutory rights as a consumer (a legal guarantee of at least two years from delivery). If a genuine defect appears under normal use, we&apos;ll repair or replace your item.The guarantee covers manufacturing and material defects under fair, intended use &#x2014; for example, faulty stitching, snaps or zips, or delamination that occurs despite proper care. It doesn&apos;t cover:<ul><li style="font-size: 16px;">normal wear and tear, cosmetic changes or ageing</li><li style="font-size: 16px;">damage from misuse or neglect, chemicals, extreme abrasion, or third-party alterations</li><li style="font-size: 16px;">use outside the product&apos;s intended purpose (for example, slippers used for hiking on rocky ground)</li></ul>A few products have specific limits worth knowing: blankets and changewear are water-resistant, not fully waterproof; slippers are made for casual indoor and outdoor use, not for sport or hiking. <hr id="isPasted"><h2 id="what-if-my-replacement-is-a-different-price">What if my replacement is a different price?</h2>If you swap a faulty or a damaged item for a different one, we settle any price difference fairly:<ul><li style="font-size: 16px;">Same price &#x2014; nothing more to pay.</li><li style="font-size: 16px;">Replacement costs more &#x2014; you pay only the difference.</li><li style="font-size: 16px;">Replacement costs less &#x2014; we refund you the difference.</li></ul> <hr><h2 id="isPasted">I received the wrong item &#x2014; what do I do?</h2>Just let us know, and we&apos;ll make it right at no cost to you &#x2014; we&apos;ll arrange the return and send the correct item, or issue a refund if you&apos;d prefer. <hr><h2 id="good-to-know--returning-part-of-a-bundle-or-discounted-order">Good to know &#x2014; returning part of a bundle or discounted order</h2>If you return only part of a Value Set, bundle or discounted order, the saving can change.&#xA0;Please return bundle items together; discounts are recalculated on the items you keep.&#xA0;If your order drops below the qualifying value for a free gift, please return the gift too &#x2014; otherwise its retail price is deducted from your refund. <hr id="isPasted"><h2 id="how-do-i-start-a-claim">How do I start a claim?</h2>Email <a href="mailto:customercare@voited.com">customercare@voited.com</a> with:<ol><li style="font-size: 16px;">photos of the entire front and back of the item</li><li style="font-size: 16px;">close-ups of the specific issue</li><li style="font-size: 16px;">a photo of the product code label</li><li style="font-size: 16px;">proof of purchase (receipt or VOITED order confirmation)</li></ol>If the parcel itself arrived damaged, please add a photo of the packaging taken before you opened it (see also Shipping, delivery &amp; customs). Please allow 5 business days for our team to review and reply &#x2014; we may ask for more photos or details. Claims can&apos;t be processed without proof of purchase. <hr>Need a hand with a return? Email our team at <a href="mailto:customercare@voited.com">customercare@voited.com</a> &#x2014; we&apos;re happy to help.

Returns, Exchanges, Refunds & Our Guarantee

Welcome to the Voited customer service contact form where we strive to ensure you have a great experience. Our support team is available from Monday to Friday, 9 am to 5 pm, and we will do our best to respond to your request within one business day.

📦 Orders, Delivery, & Returns Support

Orders & Tracking

Shipping, Delivery & Customs

Returns, Exchanges, Refunds & Our Guarantee