Our two-year guarantee against defects. At VOITED, your gear should roam far and last long. That's why every product — from blankets to footwear and apparel — comes with a two-year guarantee against defects in materials and workmanship. This reflects

Our two-year guarantee against defectsAt VOITED, your gear should roam far and last long. That&apos;s why every product &#x2014; from blankets to footwear and apparel &#x2014; comes with a two-year guarantee against defects in materials and workmanship. This reflects your statutory rights as a consumer: a legal guarantee of at least two years from delivery. If a defect appears under normal use, we&apos;ll repair or replace your item. <hr><h2 id="what-does-the-guarantee-cover">What does the guarantee cover?</h2>Manufacturing and material defects under fair, intended use &#x2014; for example, faulty stitching, broken snaps or zips, or delamination, where the issue occurs despite proper care. If your claim is approved, we&apos;ll repair or replace the product. <hr><h2 id="what-isnt-covered">What isn&apos;t covered?</h2><ul><li style="font-size: 16px;">normal wear and tear, cosmetic changes or ageing</li><li style="font-size: 16px;">damage from misuse or neglect, chemicals, extreme abrasion, or third-party alterations</li><li style="font-size: 16px;">use outside the product&apos;s intended purpose (for example, slippers used for hiking on rocky ground)</li></ul>Some products also have specific limits worth knowing: blankets and changewear are water-resistant, not fully waterproof; slippers are made for casual indoor/outdoor use, not for sports or hiking. <hr><h2 id="whos-eligible">Who&apos;s eligible?</h2><ul><li style="font-size: 16px;">Bought directly from VOITED: make your claim with us.</li><li style="font-size: 16px;">Bought from an authorised reseller: start your claim with the seller and follow their process &#x2014; we&apos;ll help with guidance if needed.</li></ul> <hr><h2 id="how-do-i-submit-a-claim-and-what-do-you-need">How do I submit a claim, and what do you need?</h2>Email customercare@voited.com with:<ol><li style="font-size: 16px;">photos of the entire front and back of the item</li><li style="font-size: 16px;">close-ups of the specific issue</li><li style="font-size: 16px;">a photo of the product code label</li><li style="font-size: 16px;">proof of purchase (receipt or VOITED order confirmation)</li></ol>Please allow 5 business days for our team to review and reply; we may ask for more photos or details. Claims without proof of purchase can&apos;t be processed. <hr><h2 id="what-happens-next">What happens next?</h2>We&apos;ll review your submission and confirm whether it&apos;s covered. If we need to inspect the item, we&apos;ll email you instructions. Approved claims lead to a repair or replacement &#x2014; our goal is to get you back out there, fast. <hr><h2 id="how-is-this-different-from-a-return">How is this different from a return?</h2>The guarantee is for quality issues &#x2014; genuine defects &#x2014; and leads to a repair or replacement.&#xA0;If you&apos;ve simply changed your mind, you can return your order for a refund within one month instead (see Returns &amp; Refunds for the window and conditions). The two are separate. <blockquote>Good to know: Keep your receipt or VOITED order confirmation &#x2014; you&apos;ll need it to make a claim, and claims can&apos;t be processed without proof of purchase.</blockquote> <hr>Questions about your guarantee? Email our team at customercare@voited.com &#x2014; we&apos;re happy to help.

The VOITED Guarantee

Keeping your gear performing, wash after wash. Well-looked-after gear lasts longer, performs better — and stays under guarantee. Here's how to wash, dry, re-proof and store your VOITED kit. Always check the care label on your item first, as details c

Keeping your gear performing, wash after washWell-looked-after gear lasts longer, performs better &#x2014; and stays under guarantee. Here&apos;s how to wash, dry, re-proof and store your VOITED kit. Always check the care label on your item first, as details can vary by product. <hr><h2 id="how-do-i-wash-my-voited-gear">How do I wash my VOITED gear?</h2>Most VOITED blankets and apparel are machine washable at 30&#xB0;C on a gentle cycle. Use minimal detergent &#x2014; too much leaves a residue that dulls the water- and stain-resistant finish &#x2014; and skip fabric softener and bleach, which break down the water-repellent coating.&#xA0;To catch microfibres and protect the fabric, we recommend washing inside a GUPPYFRIEND Washing Bag. <hr><h2 id="can-i-tumble-dry-it">Can I tumble dry it?</h2>Best not to &#x2014; air dry instead. Tumble drying can damage blankets and insulation, so lay the item flat or hang it to dry, away from direct heat. <hr><h2 id="how-do-i-keep-the-water-repellency-working">How do I keep the water-repellency working?</h2>VOITED&apos;s water-repellent items use a fluorine-free DWR finish (such as Bionic Finish&#xAE; Eco). Over time &#x2014; through use, washing and everyday dirt &#x2014; water stops beading and starts soaking in. When that happens, re-proof the item with a technical wash-in or spray-on water-repellent treatment, following the product&apos;s instructions. Keeping the fabric clean helps the finish last longer, too.<blockquote data-sourcepos="43:1-43:245;2257-2501">A quick note:&#xA0;blankets and changewear are water-resistant, not fully waterproof &#x2014; re-proofing refreshes that resistance rather than making them waterproof.</blockquote> <hr><h2 id="how-should-i-care-for-my-footwear">How should I care for my footwear?</h2>Spot-clean with a damp cloth and a little mild soap, then air dry away from direct heat &#x2014; radiators or strong sun can warp or stiffen the materials. Let them dry fully before the next wear, and check the care guidance for your specific pair. <hr><h2 id="how-should-i-store-my-gear">How should I store my gear?</h2><ul><li style="font-size: 16px;">Make sure everything is clean and completely dry before storing &#x2014; damp storage leads to odours and mildew.</li><li style="font-size: 16px;">For insulated items (blankets, the Slumber Jacket), store them loosely rather than tightly compressed for long periods, so the insulation keeps its loft. The stuff sack is ideal for travel; for long-term storage, looser is better.</li><li style="font-size: 16px;">Keep gear out of prolonged direct sunlight, which can fade colours over time.</li></ul> <blockquote>Good to know: Caring for your gear isn&apos;t only about longevity &#x2014; it keeps it covered. The VOITED Guarantee doesn&apos;t cover damage from improper care, so following these steps protects both your kit and your claim. See The VOITED Guarantee.</blockquote> <hr>Not sure how to care for a particular item? Email our team at customercare@voited.com &#x2014; we&apos;re happy to help.

Care & Storage

Welcome to the Voited customer service contact form where we strive to ensure you have a great experience. Our support team is available from Monday to Friday, 9 am to 5 pm, and we will do our best to respond to your request within one business day.

💜 Care & Guarantee

The VOITED Guarantee

Care & Storage