VOITED GuaranteeUpdated a year ago
VOITED guarantee
Our products are covered by a 365 day guarantee from the day they are purchased.
VOITED works closely with its production partners to obtain a high level of quality to make the products we sell suitable for their intended use.
This guarantee covers material faults and workmanship, it doesn't apply to damage caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
This guarantee covers fair and intended use, for more product-specific information there are further details below.
Not covered under the VOITED guarantee
Animal damage, chemical damage, extreme wear, third-party alterations and customer alterations, or using the item for a use other than its intended purpose. If the care instructions are not followed then any damage caused will also not be covered by the guarantee.
How to make a claim
In order to make a claim, you must have purchased your product through our website and you must provide the following information:
- Description of the issue and the conditions under which the issue occurred
- Photos of the front and back of the item
- Clear photos of the issue in mention
A photo of the product code label
Proof of purchase document (invoice or order confirmation email)
Please contact our customer service at customercare@voited.com with the information above and we respond to your claim with the next steps.
The VOITED warranty sits alongside applicable consumer protection law.
If you have purchased your product via a reseller, then you will need to make your claim with the selling party and verify the terms of their guarantee.
Product Specific Guarantee Details:
Blankets: Our blankets are water resistant, but not waterproof.
CloudTouch® blanket: In the event that grass, mud or anything else gets stuck in the fabric, this is not covered by the guarantee. Please also note that the fabric can become less “fluffy” after washing, this is not covered by the guarantee.
Hammocks: It is the responsibility of the buyer to ensure that the hammock is set-up correctly and that it is strong enough to bear the weight of the load. Damage or injury as a result of Incorrect use, including swinging, is not covered by the guarantee.
Changewear: Our changewear is water resistant, but it is not waterproof. Please be aware that if worn in very wet conditions then the inner layer can become wet.
Slippers: Both the Soul Slippers and CloudTouch® slippers are designed for inside/outside use. However, they are not designed for sports, hiking, or walking across rocky, gravelly ground (or hot coals). They are not abrasion resistant, and the VOITED Guarantee is not applicable in the case that soul and fabric become detached in the case of use under harsh conditions.